Important telephone numbers and addresses
Dentist Hotline
- National Dentist Line: Have a question? Call the National Dentist Line at 1-800-451-7715.
- National Medicare Dentist Line: Have a question? Call the National Medicare Dentist Line at 1-800-624-0756.
- Dentist Contracting Hotline: For PPO contract information, call the Dentist Contracting Hotline at 1-800-776-0537.
Important addresses
All dental encounters
Aetna Dental Encounters
P.O. Box 14530
Lexington, KY 40512
For your convenience, we have a single post office box for claims and specialty authorization submissions. The Aetna Grievance and Appeals Unit also has one box for all states except California, which has a separate box.
All claims and specialist authorizations
Aetna Dental
P.O. Box 14094
Lexington, KY 40512-4094
All dental Medicare claims
Aetna Medicare
PO Box 981106
El Paso, TX 79998-1106 Payor ID 60054
Aetna DMO® and PPO grievance and appeals
All states except California:
Aetna Dental
P.O. Box 14597
Lexington, KY 40512-4597
California only:
Aetna Dental
PO Box 14032
Lexington, KY 40512-4032
Want to become a participating dentist?
Call our National Dentist Line at 1-800-451-7715 or visit Information about Aetna Dental Networks.
Aetna website
You can request more information 24 hours a day at www.aetna.com.
To reset or unlock your website registration, call Etech line: 1-800-225-3375
Aetna is the brand name used for products and services provided by one or more of the Aetna group of subsidiary companies (Aetna). Dental benefits and dental insurance plans are underwritten by Aetna Dental Inc., Aetna Dental of California Inc., and Aetna Health Inc. and/or Aetna Life Insurance Company (Aetna). In Texas by Aetna Dental Inc. and in Virginia, the DMO plan is known as the Dental Network Only plan (DNO). DNO in Virginia is not an HMO. To receive maximum benefits, members must choose a participating primary care dentist to coordinate their care with network providers. Dental PPO insurance plans are underwritten and/or administered by Aetna Life Insurance Company. In Texas, the Dental PPO is known as Participating Dental Network (PDN). Each insurer has sole responsibility for its own products.
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